Support Squad

I can't upload my photo because the dimensions are invalid

Sometimes, members can get error messages with "Invalid Photo Dimensions" when submitting photos. In order to fix this, a member may have to crop a photo, or reduce the overall size.

Please note our size limit for submission photos is 10MB.

Also note for pixel dimensions:

  • Anything less than 400/400 width/height will create an error
  • The max width should be 5000 and the max height is 4000

To reduce the size of a photo, select the "Actual Size" option (image of this below for IOS and Android), then select a smaller size.




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